Our approach

Delivering value for money

​Using the latest technologies and providing innovative solutions to customers is the driving force behind our business. Every day we advance our offer so you can be sure you are receiving the most up-to-date services and keep control on your budgets. Some of the measures we have put in place include:


Sitting at the core of our approach, we work with our clients to deliver the service standards that befit their site needs and meets the site users’ expectations and requirements meet.



We work with sector leading partners including 2Pure Products and ICE to deliver best-in-class services, in a highly productive manner, to our client’s premises.

Centralised materials and chemical management

We ensure that the correct dilution is applied, ensuring that our teams can deliver the correct standard of clean and that the integrity of your assets is continually retained.

Circular plastic economy

Where feasible, we operate a circular plastic economy. This is made possible by working closely with our partners, whereby we return all used plastic bottles to them for cleaning and reuse as required. Additionally, we retain all spray bottles, clean and reuse them across all of our cleaning and FM operations.



We utilise vehicle management systems to manage our vehicle movements, ensuring efficient operations combined with reducing emissions. All product deliveries are pre-routed and tracked, with the routes designed to minimise downtime and provide the basis for a highly efficient logistics operation. In doing so, we can effectively react to changes and support our teams with all that they need.


Fully transparent management reporting

Through the various systems we utilise across our business, including auditing, accounting, payroll and time and attendance, we deliver fully transparent management reporting to our clients.

Technology solutions


We use sector leading technology solutions to underpin our service regime. Our framework is based on:

  • KPI monitoring through ServiceTrac

  • Time, attendance and rostering through TimeGate

  • Welfare support through Wagestream

  • Finance and accounting through Xero

  • Telemetry and movements through Televend

  • Payroll through Sage.

Our approach to LEAN management

The customer always comes first

Always do what is best for the customer and their stakeholders.



Remove all obstacles that prevent our teams from meeting and supporting our client’s goals.

Skills and


Ensure that all employees have the relevant skill sets and knowledge to meet our client’s expectations.



We involve our teams in decisions that affect their work, and coach them to be excellent on a daily basis.

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CSG FM Ltd. trading as Lita Group Facilities Management

Oxford Court, Oxford Road

Gomersal, West Yorkshire

BD19 4HQ

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