About
Lita Group Facilities Management is the established cleaning services and ancillary facilities management business, formerly known as Consultant Services Group (CSG). We are steeped in history, experience and sector knowledge.
As a business with over 50 years’ experience of delivering high calibre cleaning and FM services, we understand what standards clients demand and how to deliver an exceptional service experience, every day of the week, with a smile on our face.
To find out more about us, click below:
employees across the UK
square feet cleaned per week
cleaning hours per annum
clients serviced weekly
pieces of equipment in use
years Order of Distinction from RoSPA
We’re proud to be accredited by:
Our business framework
Our vision
At Lita Group Facilities Management, our vision is simple; our services will deliver a prominent and safer environment, enhancing your business and presenting the right vision for your people.
Our business idea
We are the obvious choice for UK business when outsourcing cleaning and facilities management services. We deliver a safer, cleaner environment and workplace by investing in people, processes and technology.
Our core values
We cherish our long-standing and successful client relationships. Four core values help us to nurture strong and productive working relationships with our clients. These form the foundations of our business and guide everything we propose, develop and deliver.
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Trust – We are trusted by hundreds of clients to deliver the standards of services that they require, through our attentive management and our team’s commitment.
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Innovation – We sit at the forefront of sector developments, involving our teams to deliver premium value to our clients through innovation.
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Safer – We create environments that are safer to operate in and visit and in so doing we protect our client’s image and reputation.
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Excellence – We continually strive to deliver improvements and industry leading excellence in all that we do.
Our promise
Lita Group Facilities Management is focused on delivering the highest possible levels of service and value for the cleaning regime a client selects. When a client works with us, we promise;
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To ensure that the client sits at the centre of our approach, focused on transparency and integrity, and that our positive relationships make a difference in our clients’ lives
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To gain an intimate understanding of our client’s strategy and requirements and become their trusted service partner
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To develop our teams through the Lita Academy, achieving maximum efficiency and creating a positive working environment that is fun and motivating
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To focus on the end user journey, ensuring there is a safe environment for everyone to operate in
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To work flexibly within our contract framework, delivering best value and operational excellence to clients.
The new world and the future
Our immediate world is changing very quickly, and we will make sure our cleaning service regimes and ancillary FM services adapt accordingly. By understanding the ever-changing needs of our clients, we’re able to move quickly to address and overcome new challenges together. We ensure our service approach is flexible by following the principles below;
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We focus on delivering an outstanding services range that consistently meets our clients’ changing needs with a no ‘one size fits all’ approach
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To hold accountability for all soft facilities management site requirements as the trusted partner of choice for our clients
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To fully embed LEAN management across the company and fulfil our staff’s abilities and potential. This approach allows them to take full ownership of their roles and responsibilities, and stops management seeing them as merely ‘arms and legs’, but instead encouraging them to use what’s ‘above their shoulders’
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The Covid-19 pandemic has changed the way the world works, and our services are evolving quickly and responsibly to meet urgent customer needs.
Contact us
To find out more about the services we have to offer, or to book an appointment, please leave your details below and a member of the team will be in touch very soon.
Ed Walker
Head of Sales
Lita Group Facilities Management
Debbie Randall
Operations Manager
Lita Group Facilities Management
debbie.randall@litagroupfm.co.uk
Nick Carley
Operations Manager - Key Accounts
Lita Group Facilities Management