About
We are the established cleaning and ancillary facilities management business, formerly known as Consultant Services Group (CSG). We are steeped in history and class. As a business with over 50 years’ experience delivering high calibre cleaning and FM services, we are truly a business that understands our clients and delivers an exceptional service every day.
employees across the UK
square feet cleaned per week
cleaning hours per annum
clients serviced weekly
pieces of equipment in use
years Order of Distinction from RoSPA
Our business framework
Our vision
Our services will deliver a prominent and safer environment, enhancing your business and presenting the right vision for your people.
Our business idea
We are the obvious choice for UK business when outsourcing Cleaning and FM. We deliver a safer, cleaner environment and workplace through investing in people, processes and technology.
Our core values
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Trust – We are trusted by hundreds of clients to deliver the standards of services that they require, through our management and team’s commitment to doing so.
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Innovation – We sit at the forefront of sector developments, involving our teams to deliver premium value to our clients through innovation.
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Safer – We create environments that are safer to operate in and visit and in doing so we protect our client’s image and reputation.
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Excellence – We continually strive to deliver improvements and industry leading excellence in all that we do.
Our promise
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To ensure that the client sits at the centre of our approach, focused on transparency and integrity, and that our positive relationships make a difference in our clients’ lives
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To gain an intimate understanding of our client’s strategy and requirements as your trusted advisor
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To develop our teams, through the Lita Academy, to achieve maximum efficiency and create a positive working environment that is fun and motivating
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To focus on the end user journey; ensuring a safe environment for them to operate in
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To work flexibly within our contract framework, delivering best value and operational excellence.
The new world and the future
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We focus on delivering an outstanding services range that consistently meets our client’s changing needs with a no ‘one size fits all’ approach
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To hold accountability for all soft FM site requirements as the trusted partner of choice for our clients
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To fully embed LEAN management to fulfill our staff’s abilities and potential, provide them with ownership of their roles and responsibilities, and not just see them as ‘arms and legs’ but to use what’s ‘above their shoulders’
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The Covid-19 pandemic has changed the way the world works, and our services are evolving quickly and responsibly to meet urgent customer needs.
We’re proud to be accredited by:
